Engage Smarter, Improve Continuously
Marketing & Feedback
Marketing & Feedback tools support targeted campaigns and real-time insight gathering. Drive engagement through personalized outreach while collecting the feedback needed to continually improve products, services, and customer experience.
Feature Overview
Advanced Consumer Segmenting Tools
Create segments for highly personalized marketing initiatives by filtering consumers based on return sites used, return volume, charity preferences, technology usage, location, address, questionnaire results, Net Promoter Score (NPS), etc.
Multi-Channel Campaigns
Deliver marketing campaigns across SMS, push notifications, and emails (with attachments and images) for maximum visibility. By leveraging fine-grained targeting - whether by GPS, address, return-site usage patterns, or technology preferences-you can reach your consumer base at the right time, wherever they are.
NPS Scores, Questionnaires & Surveys
Gather valuable feedback through surveys and questionnaires that are fully linked to NPS results and individual consumer profiles. Use these insights to refine services, enhance user experiences, and drive higher satisfaction.
Ratings & Reviews
Improve program reputation across Google Business, Bing, Yellow Pages, Facebook, and more. Serve ratings requests one at a time to satisfied consumers, preventing overload while cultivating a steady stream of positive reviews.
More Marketing & Feedback Features
Referral Incentives
Encourage referrals with dashboard prompts and rewards for success.
Automated Triggers
Send messages, offers, or surveys based on specific customer activities.
Social Sharing Tools
Enable sharing of achievements, impact reports charity donations on social platforms.
Re-Engagement Tools
Automatically remind inactive users to return with timed emails or push notifications.
Saved Templates
Build and reuse announcements, emails, and surveys with custom templates.
Campaign Toolkit Library
Provide templates, media assets, and guides for charities or partners to cross-promote.
Performance Metrics
Comprehensive dashboards for tracking campaign results.
Response Management
Automated tools to manage customer questions and requests
NEXT STEPS
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Frequently Asked Questions