Close the Knowledge Gap, Drive Container Recovery
Consumer Education
Our Consumer Education feature delivers interactive learning resources that help customers understand your products, services, and industry. Build customer confidence, reduce support inquiries, and increase satisfaction through engaging educational content.
Feature Overview
Detailed Environmental Impact Reports
Creates in-depth analyses to demonstrate each program’s environmental benefits - measuring carbon emissions prevented, water conserved, waste diverted, and more. These comprehensive insights help you substantiate sustainability efforts and validate progress to stakeholders.
Brand Registry Lookup
Enables quick, accurate verification of registered brands within the system, fostering compliance and transparency for consumers and return site staff. Simple barcode scanning with built-in camera support ensures real-time confirmation and streamlined operational checks.
Recycling Guidebook & FAQs
Offers fully customizable FAQ and “How It Works” sections tailored to different user groups - drivers, consumers, clerks, and charities. This centralized knowledge resource clarifies policies and procedures, boosting efficiency and reducing repetitive queries.
More Consumer Education Features
Help Center
Access educational content directly within the consumer mobile app.
Interactive Guides
Step-by-step walkthroughs tailored for customers and charities.
User Onboarding
Guide new users with welcome screens, tooltips, and role-based tips.
In-App Prompts
Contextual prompts that explain features as users interact with them.
Invalid Return Feedback
Notify users when invalid items are returned, with photos and details.
Return Site Instructions
Show site-specific rules and accepted materials directly in-app.
Pickup Feedback
Help users optimize their pickup experience with direct feedback and tips from drivers.
Missed Pickup Notifications
Let users know why a pickup failed, with clear resolution steps for next time.
NEXT STEPS
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Frequently Asked Questions